Prizemasters - Australian Lotto & Superdraw

Privacy Policy

This Privacy Policy briefly explains how Prizemasters manages the personal information that we collect, use and disclose and how to contact us if you have any queries. This Privacy Policy is intended to be read subject to any overriding provisions of law or contract.

Personal Information:
Personal information is information or an opinion, in any form and whether true or not, about an individual whose identity is apparent or can reasonably be ascertained from the information or opinion.

Type of Information Collected by Prizemasters:
The kinds of personal information we collect and store about our customers include:

• personal information you give us when you request a product or service from us. This information may include your name, address, telephone number, email address, date of birth, details of your purchases and wins, bonus draw entries, change of any of your details, credit card details, purchase requests and where applicable, requests for responsible play exclusion;
• the compilation of profile information based on your play;
• communications between you and us.

 How your personal information will be used 
We collect your personal information so that we can use it for our functions and activities which include, amongst other things:

• providing our products or services including registering your lottery purchases and notifying and providing you with any winnings;
• to enable us to send prizes to you;
• to enable us to accurately notify you of products and promotions;
• to keep you informed of our product range;
• to facilitate contact with you;
• confirming your identity (eg. when you wish to use our products or services);
• addressing any feedback or complaints or queries you may have;
• any purposes for which it was requested and directly related purposes, monitoring and developing, improving and marketing our products and services; and
• to comply with any mandatory requirement of law.

Disclosure of Personal Information to third parties 
The organisations to which we disclose personal information include:

• to others that you have been informed of at the time any personal information is collected from you;
• our related companies, business associates and others for purposes directly related to the purpose for which the personal information is collected;
• organisations involved in a transfer/sale of all or part of our assets or business;
• to our professional advisors, relevant contractors and service providers and other direct marketing agencies;
• to any entity to which we are required or authorised by or under law to disclose such information.

Access and correction of your personal information 
You have a right to access your personal information, subject to some exceptions allowed by law. If you would like to do so, please let us know in writing and address your request to: The Privacy Officer, Prizemasters, P.O. Box 2899, Southport, QLD 4215, Australia.

Help us to keep your information up to date
It is important to us that the personal information we hold about you is accurate, complete and up to date. However, the accuracy of that information depends to a large extent on the information you provide. That is why we recommend that you:

• Let us know if there are any errors in your personal information; and
• Keep us up to date with changes to personal information such as your name or address. 

You can update your details at any time by calling us on (Int) 617 5527 9362 (toll applies) or faxing us on: (Int) 800 181 96621 (toll free from the United Kingdom or Canada) or 617 5527 8678 (toll applies, from all other international countries)

Other website matters

Other information collected
If you visit our website, some of the information we and/or our contractors/service providers collect about your visit to our website is not personal information because it does not reveal your identity. Information gathered when you visit our website includes your server address, the date and time of your visit, the pages you accessed, the information you downloaded and the type of Internet browser you used.

Security
When you use the Internet, you are using facilities that are beyond our control and there are risks associated with transferring data.
Any personal information that we hold about you in our computer systems is made more secure from unauthorised access by a range of internal security mechanisms and procedures.
If you become aware of any security breach, please let us know as soon as possible.

Third Party Web Pages
Our website may also contain links to third party websites that we do not operate or control. Please note that we are not responsible for the privacy or security practices of those websites and that those sites are not covered by this Privacy Policy. Third party websites may have their own privacy and security policies, which we encourage you to read.

Updates to Privacy Policy
We may amend this Privacy Policy from time to time. If we do so, we will post the amended Privacy Policy on our website so that you will always be aware of how we manage your personal information.